Customer Service Executive - Premium B2B Commerce Solutions

Join B2B Commerce as a Customer Service Executive and become the driving force behind exceptional client experiences in Bali’s thriving business landscape. In this dynamic role, you’ll serve as the first point of contact for our valued B2B partners, delivering world-class support and ensuring seamless transactions. With a focus on premium B2B commerce solutions, you’ll leverage your expertise to resolve issues, provide guidance, and foster long-term relationships with our clients.

At B2B Commerce, we’re committed to innovation and excellence. Our team is dedicated to delivering cutting-edge B2B solutions that empower businesses to thrive in today’s competitive market. As a Customer Service Executive in Canggu, Bali, you’ll have the opportunity to work in a vibrant, international environment, surrounded by like-minded professionals who share your passion for exceptional service.

In this role, you’ll handle a diverse range of customer inquiries, from product information to order processing and post-purchase support. You’ll use tools like Zendesk and Salesforce to manage customer interactions efficiently, ensuring that every client feels valued and heard. With a focus on continuous improvement, you’ll play a key role in enhancing our customer service standards and driving customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to B2B clients, acting as the primary point of contact.
• Resolve customer inquiries, complaints, and issues promptly and professionally.
• Process and manage orders, ensuring accurate and timely delivery of products or services.
• Leverage CRM systems like Salesforce to track and manage customer interactions.
• Use customer service tools such as Zendesk to streamline support processes.
• Collaborate with internal teams to ensure seamless customer experiences.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay up-to-date with industry trends and best practices in B2B customer service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in a B2B or e-commerce environment.
• Proven track record of delivering exceptional customer service and resolving complex issues.
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proficiency in English, both written and spoken.
• Experience with CRM systems like Salesforce is a plus.
• Familiarity with customer service tools such as Zendesk.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

🛠️ Keahlian

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